Client Account Operations Lead

This role is a senior-level position within a law firm's billing team, focused on supporting attorneys and managers with complex client accounts. It involves providing leadership, problem-solving, and cross-team support to ensure accurate and efficient billing operations.

Client Details

• A leading global law firm with a strong reputation across major markets

• Known for handling high-profile, complex legal matters for top-tier clients

• Collaborative and fast-paced professional environment

• Commitment to innovation, efficiency, and best-in-class client service

• Offers opportunities for growth and exposure to international work

Description

• Provide high-level billing support for complex client accounts, including domestic and international matters.

• Step in to cover billing portfolios during absences, vacancies, or workload surges across multiple teams.

• Analyze billing processes, identify gaps, and support process improvements and training.

• Act as a subject-matter expert, mentoring junior staff and serving as a point of escalation.

• Collaborate with attorneys, managers, and cross-functional teams to resolve billing issues and ensure accuracy.

• Represent the billing function in client meetings and contribute to firmwide billing practices.

Profile

• Experienced legal billing professional with at least 5 years in a senior-level role at a major law firm or professional services environment.

• Strong expertise in high-volume, complex billing (domestic, international, and e-billing).

• Advanced knowledge of billing systems such as Aderant, with proficiency in e-billing tools (e-Hub, Bill Blast).

• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced setting.

• Strong communicator and collaborator, able to work effectively across teams and with attorneys.

• Demonstrated leadership skills with the ability to mentor others and serve as a subject-matter expert.

Job Offer

• Hybrid work schedule based in Austin

• Opportunity to work at a leading global law firm with high-profile clients

• Exposure to complex, international billing operations and leadership responsibilities

• Career growth through mentoring, training, and cross-team collaboration

• Competitive pay and comprehensive benefits package

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.