Account Manager - SaaS - Hybrid Downtown Boston

The Account Manager - SaaS will oversee client relationships, ensuring satisfaction and driving growth within the Business Services industry. This hybrid role, based in downtown Boston, combines strategic account management with a focus on sales performance.

Client Details

This organization is a medium-sized company operating within the SaaS sector. They are known for delivering innovative solutions and maintaining a strong focus on customer success, making them a trusted partner in their industry.

Description

• Manage and nurture relationships with existing clients to ensure retention and growth.
• Sales role focused on upsell / cross sell within existing accounts.
• Work closely with clients to maximize revenue growth.
• Act as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed.
• Collaborate with internal teams to deliver tailored solutions that meet client needs.
• Track and report on client account activity, including sales performance and customer feedback.
• Develop strategic account plans to align with business objectives and client goals.
• Stay up to date with industry trends and competitor offerings to provide valuable insights.
• Support the sales team in achieving overall revenue targets and business growth.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Account Manager - SaaS should have:

• A strong background in account management or sales within the SaaS sector.
• 5-10+ years of total experience, 3-5+ years in a SaaS Account Management role.
• Exceptional communication and interpersonal skills to build lasting client relationships.
• A results-oriented mindset with a focus on meeting and exceeding targets.
• Proficiency in using CRM tools and managing client data effectively.
• Ability to analyze client needs and provide customized solutions.
• Excellent organizational skills to manage multiple accounts simultaneously

Job Offer

• Competitive salary ranging from $80,000-100,000 base salary annually, $160-200k total compensation.
• Hybrid working schedule 3 days per week downtown Boston - amazing office space.
• Comprehensive benefits package to support your health and well-being.
• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities within the technology and telecoms industry.
• A supportive and inclusive company culture that values diversity.

This role offers a fantastic opportunity for growth within the Business Services industry. Qualified candidates are encouraged to apply and take the next step in their career!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.