Customer Support Specialist

This is a high-impact customer service role supporting a fast-moving B2B sales organization

Client Details

My client supplies compliant protective equipment and safety solutions to support workplace health and risk management across multiple industries

Description

• Respond to customer inquiries via phone, email, and chat
• Deliver a professional, responsive, and solution-focused customer experience
• Take ownership of customer requests from start to resolution
• Process customer orders, quotes, and transactions accurately and efficiently
• Research order history and inventory availability
• Track and follow up on orders in progress
• Maintain accurate customer records and documentation
• Partner closely with outside sales teams
• Communicate order updates, shipment status, and backorders
• Identify upsell and cross-selling opportunities
• Contact customers regarding product substitutions or order updates
• Collaborate with Supply Chain, Warehouse, Sales, and Finance teams
• Help resolve order issues, delivery questions, and product inquiries

Profile

• 5+ years of customer service, account management, or sales support experience in a B2B environment
• Experience managing customer orders, quotes, or transactional requests
• Strong communication and relationship-building skills
• Ability to manage multiple priorities and customer requests simultaneously
• Highly organized with strong problem-solving abilities
• Experience working with service metrics such as response time, customer satisfaction, or productivity

Job Offer

• Competitive annual salary ranging from $63,000 to $80,000, depending on experience.
• Comprehensive health insurance to support your well-being.
• 401(k) matching to help you plan for the future.
• Generous paid time off (PTO) policy to ensure work-life balance.
• Opportunity for career advancement

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.