PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Technical Client Support:
-
Employment Type:
Full-Time
-
Location:
New York, NY (Onsite)
Do you meet the requirements for this job?
Technical Client Support
You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.
Client Details
A global leading trading platform dedicated to foreign exchange. They provide web-based trading solutions for a variety of financial institutions, including buy-side and liquidity providers across almost 100 different countries. The are positioned to connect the global foreign exchange industry through a full product suite.
Description
- Provide first and second level line support for all incoming customer inquiries via phone, email, and video
- Actively train both buy-side and sell-side business users on how to use the trading platform
- Support Unix and Windows operating systems to review FIX protocol, XML logs, and identify potential troubleshooting issues that might arise for clients
- Manage technical integration projects and solutions with proprietary and third party execution platforms, order management systems, and pre-trade solutions
- Participate in daily discussions with technology teams to review technical issues and escalate any persisting issues
Profile
- Provide first line support for all incoming customer queries via email, phone or by any other media related to our platform
- Actively facilitate training to buy-side and sell-side business partners on topics including trade orders, settlements, and issues
- Manage and monitor technical integrations, involving pre- and post-trade solutions
- Lead and manage incident resolution processes, ensuring timely and effective responses to minimize impact and enhance service continuity
- Support coordinator for scheduling and resource allocation
- Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira.
- Assist with go-lives, to ensure customer is correctly configured and able to execute deals.
- Previous experience with FX products (at a minimum swaps, forwards and spot)
- Be an integral part of a high-profile global team which provides 24x5 2nd level support and forms the primary point of contact for external customers for technical issues
Job Offer
- Defined career path
- Complete insurance package for health, dental, vision
- Comprehensive base salary compensation + quarterly bonuses
- Generous PTO Package
- Dedicated training program
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.