Application Support Specialist

A client is looking for an Application Support Specialist familiar with IT management frameworks like Incident and Problem Management to ensure applications run smoothly by identifying issues and implementing solutions. This role will collaborate with development teams to escalate bugs, manage remediation, and oversee production fixes and new code releases.

Client Details

The client is an established bank in NYC. They are looking for someone to sit onsite 3 days a week.

Description

• Provide level 1 and 2 support for end-users and IT, including trading applications.
• Integrate corporate and capital markets applications into the environment.
• Collaborate with local and head office development teams for application releases.
• Develop tools to improve end-user service levels and support task efficiency.
• Familiar with ITIL processes (Change, Incident, Problem Management), ServiceNow, and CI/CD pipelines with security integration.

Profile

• Experience with Control-M or job scheduling and scripting languages (Perl, UNIX, Windows).
• Strong problem-solving skills and solid technical knowledge of IT infrastructure, application design, and connectivity.
• Bachelor's degree in Information Technology or a related field.

Job Offer

A 12 month contract with an established firm with room for growth. Possibility of extensions and conversion to full time employment!

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