Technology Support Analyst

The Technology Support Analyst will provide technical support and troubleshooting services to ensure seamless technology operations within the business services industry. This role focuses on delivering effective solutions and maintaining a high level of customer satisfaction.

Client Details

The employer is a reputable organization in the business services industry, operating as a medium-sized company. They provide a supportive environment for their employees and leverage technology to enhance operational efficiency.

Description

• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Analyze and troubleshoot system errors to ensure minimal downtime and optimal performance.
• Install, configure, and maintain software and hardware systems.
• Assist in the implementation of technology upgrades and updates.
• Document technical issues and solutions to improve support processes.
• Collaborate with the technology team to identify and resolve recurring problems.
• Train end-users on new technologies and provide ongoing technical guidance.
• Ensure compliance with company policies and IT security protocols.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Technology Support Analyst should have:

• A strong understanding of hardware, software, and network troubleshooting.
• Proficiency in IT systems and tools commonly used in the business services industry.
• Excellent problem-solving skills and a proactive approach to technical issues.
• Strong communication skills and the ability to work effectively with end-users.
• A commitment to providing high-quality customer service.

Job Offer

• Comprehensive 401(k) plan and full benefits package.
• Opportunity to work in a collaborative and supportive environment.
• Permanent position with potential for career growth in the business services industry.

If you are passionate about technology support and are ready to contribute to a growing team in New York, we encourage you to apply

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.