Service Manager - Automotive - Lowell, MA

The Service Manager will oversee all coordinating and management of vehicle service operations. This includes service writing, scheduling, and customer communication. You will oversee repairs, manage technicians, and prepare work orders and repair estimates.

Client Details

The employer is a medium-sized company operating in the automotive industry. Known for its commitment to innovation and operational excellence, the organization provides a supportive environment for employees to grow and succeed.

Description

The responsibilities of this Service Manager role include:

• Service writing, preparing orders and job estimates, repair authorization, quoting.
• Develop and implement strategies to improve service performance and customer satisfaction.
• Manage a team of technicians, fostering a culture of accountability and collaboration.
• Monitor and maintain compliance with safety regulations and company policies.
• Manage parts warehouse, ordering, and and service inventory.
• Coordinate with other departments to ensure seamless workflow and resource allocation.
• Analyze performance data and prepare detailed reports for management review.
• Maintain strong relationships with clients to address their needs and concerns effectively.
• Identify opportunities for process improvements and cost savings.

Profile

A successful Service Supervisor / Manager should have:

• High School Degree.
• Strong leadership skills with the ability to motivate and guide teams.
• Experience in the automotive industry, vehicle maintenance or experience in vehicle and customer service at a dealership.
• Experience as a service writer, service advisor, or in a customer-facing repair role.
• Problem-solving skills and attention to detail to manage projects.
• Excellent communication skills to effectively interact with clients and internal teams.
• Knowledge of safety regulations and operational standards.
• Proficiency in using Microsoft Office and tools to monitor performance and operations.
• Valid Massachusetts Drivers License.

Job Offer

• Salary estimated between $85,000-$90,000 annually.
• Comprehensive benefits package, including 401K.
• Opportunities for professional development and career advancement.
• Collaborative and supportive company culture.
• Challenging and rewarding work environment.
• Relocation assistance.

If you are passionate about customer service and automotive repairs, apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.