Customer Success Representative (Clinical Sales - Americas)

• Opportunity to join a mission-driven life sciences company with global reach
• Hybrid role with long-term growth potential

Client Details

Our client is a rapidly growing international life sciences company specializing in advanced solutions for clinical diagnostics, laboratory automation, and specialty chemicals. With a strong global presence and a passion for innovation, they support hospitals, research institutions, and diagnostic labs through high-performance products and exceptional customer support. The organization is committed to delivering outstanding service while empowering customers to achieve operational excellence.

Description

• Serve as a trusted point of contact for clinical customers, providing timely updates and support throughout the sales and delivery lifecycle.
• Manage the complete sales order process: validate orders, pricing, and shipping terms; coordinate with production and logistics; and ensure successful delivery and installation.
• Utilize Salesforce CRM (and other ERP tools) to maintain accurate records of leads, opportunities, and customer interactions.
• Communicate regularly with internal stakeholders to ensure alignment on order status, delivery timelines, and customer feedback.
• Partner with finance to ensure proper billing and payment collection, including generating pro forma invoices when needed.
• Assist with contract renewals and support marketing initiatives related to service agreements.
• Provide weekly and monthly sales reports; support end-of-quarter planning with open order tracking and reconciliations.
• Monitor product pricing updates and ensure consistency across systems.
• Proactively gather customer feedback and ensure any issues are properly documented and escalated.
• Participate in regular service team meetings and training, adhering to quality and regulatory protocols.

Profile

• 3+ years of experience in customer service, inside sales, or sales support roles within the life sciences, diagnostics, or manufacturing industries.
• Associate's degree required; Bachelor's degree preferred.
• Comfortable managing multiple priorities and maintaining a high level of accuracy and responsiveness.
• Strong proficiency with Excel and CRM systems (Salesforce experience preferred).
• Familiarity with sales order cycles, shipping terms, and payment coordination.
• Detail-oriented with excellent communication and organizational skills.
• Collaborative team player with a proactive approach to problem-solving.
• Experience supporting international or early-stage commercial teams is a plus.
• Ability to work occasional early morning or evening hours to accommodate global teams.

Job Offer

• Competitive base salary: $80,000 - $95,000 depending on experience
• Annual performance bonus
• Generous PTO, paid holidays, and flexible scheduling
• Hybrid work structure with room to grow
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Ongoing learning and development opportunities
• Inclusive, team-oriented company culture

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.