IT Support Specialist

The IT Support Specialist will play a key role in providing technical assistance and support within the professional services industry. This position requires a proactive approach to troubleshooting and maintaining technology systems to ensure smooth daily operations.

Client Details

This is an opportunity to join a professional services provider that operates as a mid-sized organization. The company is known for its commitment to excellence and providing tailored solutions to meet its clients' needs.

Description

• Provide first-line technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.
• Monitor and manage system performance, ensuring optimal operation of technology resources.
• Assist in the implementation and maintenance of IT security protocols and practices.
• Document and track technical issues and resolutions using ticketing systems.
• Collaborate with the Technology department to enhance system efficiency and user experience.
• Provide training and guidance to end-users on new applications and updates.
• Stay updated with emerging technology trends to recommend improvements.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful IT Support Specialist should have:

• A degree or certification in Information Technology, Computer Science, or a related field.
• Strong problem-solving skills and a detail-oriented mindset.
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Familiarity with IT security practices and protocols.
• Excellent communication skills for assisting non-technical users.
• Ability to work both independently and as part of a team.

Job Offer

• Competitive salary in the range of $70,500 to $80,000 USD annually.
• Opportunity to work in a mid-sized professional services organization.
• Collaborative and supportive work environment.
• Potential for professional development and career growth.

If you're an IT Support Specialist looking to make an impact within the professional services industry in New York, we encourage you to apply!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.