Collections Specialist

This role involves managing 500-700 accounts by making high-volume collection calls, arranging repayment plans, and resolving unpaid balances while maintaining accurate financial records and reports. It requires 3-5 years of collections experience, strong customer service skills, proficiency with Excel and ERP systems, and a detail-oriented, proactive approach in a fast-paced environment.

Client Details

This company operates as a primary supplier of fresh produce and specialty food products to foodservice and retail clients. Their focus on quality, sustainability, and customer service supports their market position while keeping sensitive operational details confidential.

Description

• Managing 500-700 assigned accounts, low to high dollars.
• Maintain high volume of daily collection calls and e-mail communications with customer base.
• Arranging for debt repayment or establishing repayment schedules based on customer's financial situations.
• Constantly following up with customers to ensure a quick and easy repayment process.
• Reconcile unapplied customer payments
• Maintain and resolve customer balances on credit hold
• Report on aged balances to management monthly.
• Resolving unpaid balances, advising customer of necessary action steps and useful strategies for repayment.
• Maintaining an updated financial status report for assigned accounts.
• Reviewing the terms of sales, service and/or credit contracts with customers.
• Performing various administrative functions for assigned accounts, such as recording address changes, sorting, filing and answering correspondence.
• Locating and monitoring overdue accounts, using aging report and an automated system.

Profile

• MUST HAVE: 3-5 years' experience making high volume collection calls, in a fast-paced environment.
• Experience managing an abundant aging report of at least 500 accounts.
• Great energy and 'can-do' attitude.
• Creative problem solver with great customer service skills.
• Strong proficiency in Microsoft Excel, & Word.
• Proficiency in MS Dynamics 365 or a comparable ERP system.
• Possess a high sense of urgency and be detail oriented.
• In lieu of a bachelor's degree, a minimum of 2 years of equivalent work experience required.

Job Offer

Competitive pay and a strong benefits package.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.