IT Manager

A client is looking for a seasoned IT Professional to join their NY Branch. This role will manage all of technology in NY.

Client Details

The client is a well-reputed bank with an international footprint.

Description

• Oversee Help Desk/Desktop support, troubleshooting hardware/software issues, managing infrastructure updates and outages, and ensuring all systems remain within supported lifecycle phases.

• Manage critical applications (including outages, upgrades, and testing), lead special projects, and maintain accurate system documentation.

• Handle vendor relationships, software licensing, procurement processes, and serve as the primary contact for internal/external audits and regulatory reviews.

• Lead communication with business units regarding tech changes, gather feedback, and manage risk through disaster recovery testing, business continuity planning, and governance activities.

• Lead a team of 4, including task prioritization, scheduling, cross-training, performance management, and supporting individual development plans.

Profile

• Experience with OCC and/or FINRA audits
• Markets trading floor support
• People Management
• Managing teams from a branch location (e.g. influencing remote service and product owners)
• Working with upper management/ability to translate technology to business owners who aren't technical
• Recent hands on with desktop support, including AV, VC, Printers, Mobile devices
• 3rd party vendor relationship management

Job Offer

A permanent opportunity with an established firm in the financial services space.

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