Customer Success Manager - FinTech

Excellent Customer Success Opportunity within a growing cloud-based loan management platform. The role will include but not be limited to build and maintain strong, long-term relationships, Monitor customer engagement, and develop strategies to improve customer retention.

Client Details

My client is a cloud-based loan management platform designed to streamline and automate key aspects of the lending process for alternative funding businesses.

Description

Responsibilities:

• Build and maintain strong, long-term relationships.
• Conduct regular check-ins and business reviews to ensure customer satisfaction.
• Monitor customer engagement and proactively address any barriers to adoption.
• Develop strategies to improve customer retention and reduce churn.
• Analyze customer usage data to identify trends and areas for improvement.

Profile

Qualifications:

• Strong interpersonal and communication skills.
• Problem-solving and critical thinking abilities.
• Experience with CRM tools
• Understanding of customer success metrics
• Ability to work cross-functionally with Sales, Product, and Support teams.

Job Offer

• Competitive Base Salary + OTE
• Excellent Benefits
• Generous PTO and paid holidays
• 401k
• Career growth and development opportunities

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.