Account Manager - SaaS - Hybrid Downtown Boston

The Account Manager in the SaaS industry will oversee client relationships, ensuring satisfaction, retention, and growth opportunities. This hybrid role in downtown Boston focuses on delivering exceptional service while driving sales and account management success.

Client Details

This organization is a medium-sized company operating within the SaaS sector. They are known for delivering innovative solutions and maintaining a strong focus on customer success, making them a trusted partner in their industry.

Description

• Manage and nurture relationships with existing clients to ensure retention and growth.
• Sales role focused on upsell / cross sell within existing accounts.
• Work closely with clients to maximize revenue growth.
• Act as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed.
• Collaborate with internal teams to deliver tailored solutions that meet client needs.
• Track and report on client account activity, including sales performance and customer feedback.
• Develop strategic account plans to align with business objectives and client goals.
• Stay up to date with industry trends and competitor offerings to provide valuable insights.
• Support the sales team in achieving overall revenue targets and business growth.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Account Manager should have:

• A strong background in account management or sales within the SaaS sector.
• 5-10+ years of total experience, 3-5+ years in a SaaS Account Management role.
• Exceptional communication and interpersonal skills to build lasting client relationships.
• A results-oriented mindset with a focus on meeting and exceeding targets.
• Proficiency in using CRM tools and managing client data effectively.
• Ability to analyze client needs and provide customized solutions.
• Excellent organizational skills to manage multiple accounts simultaneously

Job Offer

• Competitive salary ranging from $80,000-100,000 base salary annually, $160-200k total compensation.
• Hybrid working schedule 3 days per week downtown Boston - amazing office space.
• Comprehensive benefits package to support your health and well-being.
• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities within the technology and telecoms industry.
• A supportive and inclusive company culture that values diversity.

This is a fantastic opportunity for an Account Manager to take the next step in their career. Interested candidates are encouraged to apply and join a team committed to excellence!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.