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Job Requirements of IT Service Desk Lead:
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Employment Type:
Contractor
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Location:
New York, NY (Onsite)
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IT Service Desk Lead
Our client is seeking a Lead Service Desk Analyst to join their expanding team in New York City. This onsite role is based in Midtown Manhattan, involving providing support across levels 1 through 3, actively contributing to day-to-day operations, leading a small team, and assisting with the transition from Windows 10 to Windows 11.
Client Details
A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services.
Description
Coordinate and deliver end-to-end Service Desk support, including incident management, hardware/software setup, user administration, and issue resolution.
Ensure high-quality customer service and adherence to SLAs, while working with vendors for issue resolution and procurement.
Analyze support trends, generate performance reports, and drive root cause resolution for recurring issues.
Mentor team members and manage scheduling to support hybrid and after-hours coverage.
THIS ROLE REQUIRES DAYS ONSITE IN NEW YORK CITY!
Profile
Proficient in Windows OS and Server, Microsoft Office (2007-2016), Office 365, and remote desktop support
Experienced in mobile device management, software deployment, service desk ticketing, and vendor coordination
Skilled in supporting voice and video conferencing tools including Jabber, WebEx, and Microsoft Teams
Familiar with networking concepts (LAN/WAN), VPN, Citrix XenApp, and web/email security
Holds tertiary qualifications in IT or related fields
Certifications such as MCSA, Microsoft Desktop, CCNA, CompTIA, or ITIL are considered an advantage
Job Offer
This position offers great pay and benefits!
Apply today using the link and your resume will be reviewed within 24 hours! MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.