Service Supervisor - Industrial Manufacturing - Tewksbury, MA

The Service Supervisor will coordinate and manage all vehicle service operations, including service writing, scheduling, and customer communication. The role is hands-on, overseeing technicians, supporting complex repairs, and ensuring accurate work orders, estimates, and compliance with safety and quality standards.

Client Details

My client is a rapidly growing manufacturer of specialty vehicles focused on accessibility and ease of use. They leverage advanced materials and streamlined manufacturing to support a range of transportation and mobility applications.

Description

The Service Supervisor, automotive manufacturing, will:

• Serve as primary service writer, preparing work orders, estimates, and repair authorizations
• Supervise and assign daily tasks to service technicians, providing training and performance reviews
• Communicate with customers on service needs, timelines, costs, and technical support
• Answer calls, generate parts quotes/orders, and manage warranty authorizations/claims
• Manage service inventory and parts warehouse, including pulling, shipping, and ordering parts
• Maintain accurate service records, logs, and warranty documentation
• Perform diagnostics and support technicians with complex repairs
• Ensure all work meets safety, quality, and compliance standards
• Track and schedule repair orders, preventative maintenance, and service activities
• Collaborate with engineering and production teams to address recurring issues
• Support continuous improvement in service operations and customer satisfaction
• Uphold OSHA and workplace safety requirements across service activities
• Local to Tewksbury, MA

Profile

• High School diploma or equivalent; technical/trade certification preferred
• 3+ years of automotive, vehicle service, or maintenance experience
• Strong mechanical knowledge of electrical, mechanical, and hydraulic systems
• Background in low-volume or specialty vehicle manufacturing a plus
• Supervisory or team lead experience in a service/repair environment
• Experience as a service advisor, writer, or other customer-facing repair role
• Proficiency with service tracking software and Microsoft Office
• Strong customer service orientation with proven problem-solving skills
• Excellent communication and interpersonal abilities
• Knowledge of OSHA and Massachusetts workplace safety standards
• Valid Massachusetts driver's license
• Ability to work effectively across teams and guide technicians in day-to-day operations

Job Offer

• Comprehensive health benefits, including medical, dental, and vision coverage
• Long-term disability and life insurance
• Retirement savings with 401(k) and profit-sharing options
• Access to employee assistance programs and professional training
• Opportunities for career growth within a supportive, team-oriented environment
• Inclusive workplace culture that values diversity and collaboration

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.