Senior Customer Service Manager

The Senior Customer Service Manager will drive continuity and focus on process improvement that will guide Customer Service Supervisors and Representatives to drive best in class customer service.

Client Details

My client is a leading manufacturer of personal care products that range from skin solutions and body oils!

Description

• Ensure that service level agreements are established while building strong cross functional partnerships between sales, operations, supply chain, customer care and product management.
• Team management - Manage/Coaching Customer Care Representatives.
• Drive performance through KPI monitoring within the Customer Care business unit. tor management indicators for respective customer base
• Identify gaps in customer care processes and resolve as needed.
• Working closely with Customer Care to identify and carry out action plans based on customer satisfaction surveys.
• Lead differentiation plan to ensure success with Salee and customer satisfaction.

Profile

• 7-10 years' experience in Customer Service/Care.
• Bachelor's degree in engineering, Business or a related field required.
• Advanced degree preferred.
• At least four years' experience leading people.

Job Offer

• Full benefits
• 401K
• Ideal Location

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.