Manager, Membership and Development Operations

As the Membership & Development Manager you will support the department through engagement, recruitment, audience development and fulfillment of member benefits. You will have experience with CRM database management and oversee the company's internal database.

This is an immediate temp to hire opportunity, in-office Monday through Friday.

Client Details

Nonprofit | Museum

Description

• Act as the departmental expert in Dynamics 365 and Universe functionality, stay up to date on new developments and skillfully share knowledge and train other users
• Make recommendations for process improvements and analytics insight opportunities
• Ensure the company's CRM system is used to full potential and maintain and update configuration for the most user-friendly functionality and output
• Work across departments to craft and schedule membership communications including, digital renewal emails, acknowledgments, and membership cards
• Lead and implement the Media Council event registration process
• Engage social media initiatives by actively sharing company's social media posts within one's own networks, to amplify the organization's reach and foster community engagement
• Maintain or update existing procedures for development department, including financial reconciliation, data configuration, documentation of standard operating procedures, training and on-boarding
• Work and support all engagement efforts, directly soliciting members, meeting our annual revenue goal, managing the fulfillment of member benefits, and the building professional relationships with our members
• Support public and industry membership cultivation as needed
• Provide training and support to all development team members to maximize use of databases
• Oversee and/or conduct all data entry with accuracy including creating new customer, membership, and gift records, updating contact information, research, relationships, etc.
• Execute gift acknowledgment process to ensure that all donations are acknowledged in an accurate and timely manner
• Provide annual donor reports
• Ensure that database is well maintained, comprehensive, up to date, ensuring database integrity
• Liaise with IT, Operations, Marketing & Communications to support integration with other software platforms
• Reconcile with Finance Department on a monthly basis and as needed
• Develop key insights using analytics to optimize the strategy and execution, ultimately reaching membership goals
• Collaborate with development staff and other departments to create standard and custom lists, extractions, and reports
• Regularly generate departmental status report to measure progress against fundraising goals
• Work with development team to generate mailing lists and merge lists for direct mail and email appeals, as well as event invitation lists, invoices, and pledge reminders
• Utilize key data and analytics to share insights across departments
• Develop dashboards to provide quick, accurate, up to date information for team members as well as executive and volunteer leadership

Profile

• Bachelor's degree
• 3+ years experience in Development and Membership operations or analytics
• Proficiency in Dynamics 365 or similar CRM database required
• Proficiency with Microsoft Office suite, particularly Excel, is required
• Excellent organizational and project management skills with meticulous attention to detail
• Ability to work flexible hours for events
• Bilingual fluency in Spanish a plus
• Ability to start as soon as possible

Job Offer

Contract to hire opportunity

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.