Service Desk Analyst

The Service Desk Analyst provides first level IT support to internal staff by managing incidents, service requests, and tech asset provisioning across various platforms including Windows, Microsoft 365, and Citrix. Acting as the central point of contact, the role ensures timely issue resolution, excellent customer service, and supports ongoing technology projects and operational improvements.

Client Details

The Service Desk Analyst provides first level IT support to internal staff by managing incidents, service requests, and tech asset provisioning across various platforms including Windows, Microsoft 365, and Citrix. Acting as the central point of contact, the role ensures timely issue resolution, excellent customer service, and supports ongoing technology projects and operational improvements.

Description

• Provide first-level IT support through phone, email, intranet portal, and face-to-face interactions via the Tech Bar.
• Manage and resolve incidents and service requests, escalating when necessary and ensuring clear communication with users.
• Support provisioning and decommissioning of tech assets, maintaining accurate records in asset management and service desk systems.
• Contribute to IT projects and assist with business-as-usual operations such as software rollouts and hardware support.
• Maintain and update knowledgebase documentation, while continuously improving service processes and user experience.

Profile

Must have prior experience as a Service Desk Analyst within a Financial Services firm!

• Demonstrates solid troubleshooting abilities across Windows environments, Microsoft 365, Active Directory, Citrix, and related technologies.
• Understands ITIL processes and works efficiently within incident, request, and change management frameworks.
• Shows a proactive, team-oriented attitude with the ability to stay calm under pressure and manage competing priorities.
• Maintains attention to detail, accurate documentation, and a commitment to continuous learning and process improvement.

Job Offer

• Hourly pay ranging from $40 to $55 USD per hour, based on experience and qualifications.
• Opportunity to work in a temporary role with potential for permenent hire at a reputable company in the financial services industry.
• Gain valuable experience in a collaborative and supportive technology department.

If you're ready to bring your technical expertise and problem-solving skills to a rewarding position in New York, we encourage you to apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.