Quality Manager - Machine Shop - Walpole, MA

The Quality Control Manager is responsible for overseeing and ensuring the effectiveness of the quality management system, including managing certifications and documentation, while driving continuous improvement initiatives. This role involves collaborating with teams to maintain product quality, handle non-conformances, and implement corrective actions to meet industry standards.

Client Details

My client is a specialized provider of high-precision metal finishing and coating solutions. They focus on delivering quality services across industries that require advanced processing capabilities. Committed to continuous improvement, they offer tailored solutions that align with client needs while driving innovation in their manufacturing processes.

Description

• Define and oversee the company's quality vision and strategy, ensuring it aligns with broader organizational goals.

• Lead and sustain the Quality Management System (QMS), including compliance with ITAR and ISO standards.

• Create, implement, and maintain quality documentation-such as policies, procedures, and work instructions-to meet operational and regulatory expectations. Ensure these resources are accessible and understood throughout the company.

• Drive ongoing enhancement of quality processes, including handling corrective/preventive actions, deviations, investigations, change management, complaints, training, vendor oversight, incoming material inspections, validations, and document control systems.

• Approve or reject finished goods or components prior to shipment, ensuring compliance with customer requirements.

• Participate in or lead the Material Review Board (MRB) and Return Material Authorization (RMA) process for evaluating and handling non-conforming items.

• Use performance metrics and tools-like internal audits, management review findings, and customer input-to assess and refine the quality system.

• Review and assess corrective/preventive action plans and track their effectiveness in driving long-term improvements.

• Support the deployment of strategic initiatives by incorporating customer needs into operational planning and ensuring quality is embedded across all activities.

• Collect and analyze customer insights through various channels (e.g., feedback forms, complaint logs, interviews), and use this data to guide improvements in customer satisfaction and product quality.

• Maintain comprehensive records for each product throughout its lifecycle-from prototype through full-scale production.

Profile

• Education:

  • Associate's Degree or equivalent experience in a related field.

• Experience:

  • 4-6 years of quality management experience within a technical manufacturing environment.

  • Proven Machine Shop experience, including CMM (Coordinate Measuring Machine) Programming expertise.

• Knowledge:

  • Strong working knowledge of the current revision of ISO 9001 standards and their application in a manufacturing setting.

Job Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage for overall well-being.

• Flexible Spending Accounts (FSAs): Options for medical and dependent care expenses.

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

• 401(k) Retirement Plan: Including company matching contributions.

• Profit Sharing: Additional earnings based on company performance.

• Life Insurance: Coverage provided by the company.

• Short-Term and Long-Term Disability Insurance: Ensuring financial support in case of illness or injury.

• Paid Time Off (PTO): Generous vacation and sick leave policies.

• Paid Holidays: Paid time off for major holidays.

• Flexible Scheduling: Options to adjust work hours as needed for personal balance.

• On-Site Training: Opportunities for skill enhancement and career development.

• Career Advancement: Clear paths for promotions within the company.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.