Field Service Engineer

The Field Service Engineer troubleshoots, maintains, and repairs my client's product in the field. They perform customer trainings and have a solid knowledge of the organization's products and services. The service the world's leading pharmaceutical, biotechnology and clinical research organizations. This indivual will cover the Boston area.

Client Details

My client develops modular, scalable systems that automate sample storage, management, and processing. They are a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. They're customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations.

Description

The key responsbilities of the Field Service Engineer are:

• Provide on-site installation, commissioning, and training for our medical devices at customer locations.
• Perform routine maintenance, repairs, and upgrades on medical equipment to ensure consistent and reliable operation.
• Diagnose and troubleshoot technical issues, both hardware and software, to minimize downtime and ensure uninterrupted usage of medical devices.
• Collaborate closely with the customer support and engineering teams to identify and implement effective solutions for complex technical problems.
• Maintain accurate records of service visits, technical reports, and documentation of equipment performance and repairs.
• Proactively communicate with customers to provide updates on service activities, technical recommendations, and best practices.
• Act as a technical advisor to customers, offering insights and guidance on device operation, maintenance, and optimization.
• Stay current with industry trends, product developments, and technological advancements to provide innovative solutions and recommendations to customers.
• Participate in training programs, workshops, and knowledge-sharing sessions to continuously enhance your technical skills and knowledge of our product portfolio.
• Adhere to all safety regulations, protocols, and quality standards while performing on-site service activities.

If interested, please apply using the link below. Qualified Applicants will be contacted 24-48 hours upon submittal.

Profile

The successful Field Service Engineer will have:

• Bachelor's degree in Engineering preferred, or relevant work experience
• Proven experience as a Field Service Engineer, preferably in a regulated industry.
• Strong understanding of operation, maintenance, and troubleshooting techniques.
• Proficiency in diagnosing and repairing hardware and software issues, with the ability to work with diagnostic tools and equipment.
• Excellent problem-solving skills and a systematic approach to technical challenges.
• Outstanding communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
• Willingness to travel frequently to customer sites, sometimes on short notice.
• A valid driver's license and the ability to operate independently with minimal supervision.
• Detail-oriented with strong organizational skills to manage service records, documentation, and reports.

Job Offer

My client can offer a competitive, base, bonus, and terrific benefits. Please apply below to learn more.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.