IT Support Analyst

• The IT Enterprise Support Technician is primarily responsible for the IT systems, end-user support, software, and related infrastructure for the company.
• This includes routine maintenance of all physical devices e.g. desktops, laptops, printers and monitors, along with end-user applications and software packages.
• The Support Technician position will provide on-site troubleshooting and support for end-users.

Client Details

• Our client is the most complete, leading global end-to-end provider of advanced microelectronic services, and component, die and wafer solutions for mission-critical high-reliability markets.
• Their extensive hi-reliability capabilities have served the global Aerospace & Defense, Space, Energy, Medical, Industrial and Fabless Semiconductor markets. They possess the sourcing, packaging, assembly, engineering, test and logistics expertise needed to support an application throughout its entire program cycle.

Description

* Monitor help desk ticketing system and troubleshoot L1 & L2 issues
* PC deployment (imaging, communication, setup)
* Deployment of end-user equipment (Monitors, Printers, Phones, etc).
* Maintenance and troubleshooting of end-user applications
* Utilize and improve remote PC management (RMM) processes and toolsets
* Deploy and service essential software packages
* Support for on-prem Microsoft Office and Office 365
* Work as a change agent with in the company
* Provide training on new systems
* Educate users on features and functions of devices that will increase productivity
* Empower the work force by providing reliable tools
* When necessary assist in the management of vendors and consultants.
* Document IT processes, procedures, and configurations.

Profile

* At minimum 5 years working as a Technical Support Engineer (or similar position)
* At minimum 5 years working in an End-User support capacity.
* Comfortable working in a fast-paced environment.
* Experience supporting executive leadership.
* Experience supporting remote workforce and satellite locations.

Job Offer

• Competitive salary
• Benefits
• Leading aerospace manufacturer

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.