Vice President of Resident Experience, Property Management

The Vice President of Resident Experience will lead the development and implementation of strategies to enhance resident satisfaction and engagement within the luxury residential space, as part of the executive property management team. This role requires a results-driven individual who can manage multiple initiatives and drive exceptional service standards.

Client Details

This large organization operates within the luxury residential space, delivering high-quality living experiences. Known for its focus on innovation and customer satisfaction, the company values leaders who can think strategically and execute with precision.

Description

• Develop and oversee resident engagement programs to improve satisfaction and retention.
• Collaborate with property management and maintenance teams to ensure consistent service delivery.
• Analyze resident feedback and implement data-driven improvements to operations.
• Lead the training and development of staff to enhance resident-focused services.
• Establish and monitor key performance indicators related to resident experience.
• Partner with marketing and communication teams to promote resident engagement initiatives.
• Ensure compliance with all company policies and relevant regulations.
• Report directly to executive leadership on program effectiveness and areas of opportunity.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Vice President of Resident Experience should have:

• Ultra luxury residential property experience is essential for this role!
• A degree in business, hospitality, or a related field.
• Strong leadership and organizational skills.
• Experience in the property industry with a good understanding of property management.
• Proven ability to analyze data and implement strategic improvements.
• Excellent communication and interpersonal skills.
• Commitment to delivering exceptional customer experiences.

Job Offer

• Competitive salary ranging from $180,000 to $240,000 annually.
• Comprehensive benefits package.
• Opportunities for career growth and development within the property industry.
• A collaborative and supportive work environment.
• Potential to make a meaningful impact on resident satisfaction and company success.

If you're ready to take the next step in your career as a Vice President of Resident Experience in New York, we encourage you to apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.