Director of Technical Sales and Operations - Americas

We are seeking a dynamic and experienced Sales & Operations Manager to drive business growth, enhance customer relationships, and oversee the daily operations of our organization. This role requires a strong technical background, exceptional interpersonal skills, and a proven ability to manage both sales and operational teams. The ideal candidate will be a hands-on problem solver with a focus on customer satisfaction and business expansion.

Client Details

We are seeking a dynamic and experienced Sales & Operations Manager to drive business growth, enhance customer relationships, and oversee the daily operations of our organization. This role requires a strong technical background, exceptional interpersonal skills, and a proven ability to manage both sales and operational teams. The ideal candidate will be a hands-on problem solver with a focus on customer satisfaction and business expansion.

Description

Sales & Business Development:

• Drive business growth by actively engaging with customers and representatives.
• Identify and capitalize on new sales opportunities while optimizing existing ones.
• Foster and maintain long-term relationships with key customers through on-site visits, project support, and proactive solutions.
• Manage and grow a portfolio of key accounts, providing exceptional technical and operational support.

Operational Management:

• Oversee day-to-day operations, including staff management, office administration, insurance, and operational tools.
• Ensure smooth and efficient running of operations while continuously improving processes to maximize productivity.
• Manage resources effectively to support both sales and operational goals.

Customer & Technical Support:

• Act as the primary point of contact for technical and operational issues, ensuring customer needs are met promptly.
• Offer technical expertise and solutions, leveraging your mechanical and electrical engineering knowledge to address customer challenges.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Director of Technical Sales and Operations should have:

Education:

• A Bachelor's degree in Mechanical or Electrical Engineering, or a related technical field.

Skills & Expertise:

• Strong technical background with the ability to read and interpret mechanical and electrical drawings.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM and project management tools.
• Experience in sales and business administration, including basic accounting, IT, and HR management.
• Exceptional interpersonal and communication skills, with a customer-centric mindset.
• Ability to travel regularly for customer visits, technical support, and business development.

Experience:

• Minimum of 10 years of professional experience in fields such as industrial automation, drives, controls, PLCs, packaging, converting, web handling, or similar industries.
• Proven track record of achieving business growth and maintaining strong customer relationships.
• Experience managing both technical and operational teams, with the ability to lead and motivate staff.
• Field sales experience with a strong background in technical sales and business development.

• Strong problem-solving orientation with the ability to address and resolve customer issues swiftly and efficiently.
• Leadership capabilities, with a focus on guiding a small team towards business growth and operational excellence.
• A proactive approach, willing to take ownership of projects and contribute to both strategic direction and execution.

Job Offer

• Very competitive commission package with the ability to build out an established market.
• Opportunity to lead a dynamic team with growth ambitions and take a hands-on role in shaping the company's future.
• Involvement in both strategic planning and operational execution, contributing directly to business expansion.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.