Field Service Engineer

The Field Service and Support Engineer is a critical element in ensuring customer satisfaction with my client's manufactured and distributed products. This position is responsible for performing onsite repairs and installations, preventative maintenance, client training, triaging calls and promoting service contracts. The Field Service and Support Engineer must maintain the highest standards in courtesy and competence with the company's customers.

Client Details

Our client manufactures and markets precision laser systems, imaging systems, consumables, software, and services that reduce cost, increase productivity, improve results, and enable breakthroughs in Fertility Research Markets. Their customer base consists of clinics, university research centers, and other commercial and academic research establishments.

Description

The responsibilities of the Field Service Support Engineer are:

• Provide onsite customer support for product portfolio during field visits.
• Perform product installations, preventive maintenance, troubleshoot and perform field service repairs and tests.
• Communicate complex technical issues to other members of the support team as needed and share information as appropriate in a proactive manner.
• Initiate new cases within Salesforce, ensuring all relevant data is accurate and detailed to assist with driving timely resolution with internal teams.
• Provide appropriate technical training to both clinical and non-clinical personnel in the medical device industry.
• Complete timely and detailed field service reports and inquiry and complaint cases in Salesforce and seek case resolution within 30 days to ensure total customer satisfaction.
• Assist with pre-sales demonstrations, workshops and technical presentation to customers as needed.
• Issue and reconcile Return Authorizations (RA) as well as service equipment calibration logs in Salesforce.

A full job description will be sent after assessment of candidate's credentials.

Profile

The successful Field Service Support Engineer will have:

• Bachelor's degree or equivalent in a related technical, engineering discipline, IT or computers.
• 3-5 years of field travel, relevant customer service, and electronic/optical diagnostic work.
• Experience working in an ISO 13485 regulated company
• Must be able to travel (currently estimated to be up to 90%) or as assigned by the Service Manager.

Job Offer

My client offers a competitive, base, bonus potential, and excellent benefits.

Each resume will be reviewed in 24-48 hours and relevant applicants will be scheduled immediately for a discussion.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.