Technology Support Analyst

The Technology Support Analyst for the law firm provides technical assistance to attorneys and staff, ensuring smooth operation of hardware, software, and legal technology systems. They troubleshoot IT issues, maintain system functionality, and support specialized legal applications to help the firm operate efficiently and securely.

Client Details

One of the world's leading law firms, this global powerhouse is renowned for its work in mergers and acquisitions, corporate finance, and litigation. With offices across key financial and legal hubs, it represents major corporations, financial institutions, and governments. The firm is also known for its high-profile clients, complex legal matters, and strong emphasis on innovation, diversity, and pro bono work.

Description

Key responsibilities of the Technology Support Analyst for a law firm include:

• Providing technical support to attorneys and staff for hardware, software, mobile devices, and legal-specific applications.

• Installing, configuring, and maintaining desktops, laptops, printers, and conferencing tools.

• Troubleshooting and resolving IT issues quickly to minimize downtime and ensure business continuity.

• Supporting legal technology platforms, such as document management systems, timekeeping software, and e-discovery tools.

• Collaborating with IT teams on system upgrades, security protocols, and software rollouts.

• Training users on new technologies and best practices for using firm-approved systems and tools.

• Maintaining detailed documentation of support tickets, procedures, and system configurations.

• Ensuring compliance with firm policies, data security standards, and legal industry regulations.

Profile

A successful candidate for the Technology Support Analyst role in a law firm is a highly organized, detail-oriented problem-solver with strong technical expertise and a customer-focused mindset. They have experience supporting legal applications and understand the urgency and confidentiality required in a legal environment. Excellent communication skills, both written and verbal, are essential for effectively assisting attorneys and staff at all levels. The ideal candidate thrives under pressure, can multitask efficiently, and works well independently or as part of a team. A strong commitment to professionalism, discretion, and continuous learning rounds out their qualifications.

Job Offer

A base salary and bonus!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.