Client Services & Reception Coordinator

Our client is an international law firm who is seeking a Client Services & Reception Coordinator for a 6 month contract. The ideal candidate will have at least 2 years of prior experience and be able to work in Manhattan.

Client Details

Law Firm

Description

• Maintain knowledge of and demonstrate professionalism in performing responsibilities associated with the Client and Visitor Services, Conference and Reception desks. Maintain a professional and welcoming environment for Firm attorneys, staff, clients and visitors. Strive to demonstrate expertise in performing responsibilities associated with the Client and Visitor Services, Conference and Reception desks, and observe and emulate historic decisions at these areas consistent with team leadership decisions.
• Manage visitor arrivals, greeting, announcing and coordinating as needed. Ensure safety by reporting unusual behavior or persons not recognized or verified.
• Answer and route incoming/internal calls in a pleasant, proficient and professional manner.
• Handle all requests quickly, efficiently and professionally with an ultimate goal of exceeding expectations whenever possible.
• Act as an information source and lend assistance to visiting internal clients, resolving issues and/or escalating as appropriate.
• Maintain skills necessary to assist attorneys and clients with arranging travel, transportation and hotel reservations as needed.
• Ensure rooms for visiting attorneys are set up and serve as the point of contact.
• Review daily requirements for rooms, equipment, supplies, catering and personnel. Coordinate accordingly to ensure rooms are prepped, cleaned, vacated and placed back in booking rotation.
• Maintain Conference Center, and Reception equipment, supplies and materials.
• On an 'as needed basis' respond to requests for conference room reservations in a thorough and timely manner.
• Calmly and effectively assist in emergency situations. Maintain knowledge of all emergency equipment, location(s) and fire evacuation/emergency procedures.
• Maintain the T-Metrics database and supplemental page information.
• Consistently demonstrate a high level of respectful and inclusive communication. Openly share appropriate information that may affect other shifts and graciously accept and act on feedback.
• Maintain fluency in Firm history, benchmarks, goals, and structure (legal/non-legal departmental structure/leadership).
• Actively participate in training on business service activities and applications.
• Assist with developing and updating training materials, tools, and processes to increase departmental efficiency, including sharing feedback and suggestions.
• Any additional responsibilities as required by management.

Profile

• 2+ years of experience working in a service capacity within a law firm, other legal or hospitality environment preferred
• Ability to commit to a 6 month contract
• Excellent communication, both written and oral, listening and interpersonal skills
• Strong initiative; ability to exercise excellent judgment and creative problem-solving skills
• Neat and professional appearance required
• Strong attention to detail and organizational skills, with demonstrated ability to prioritize tasks and follow-through
• Ability to work collaboratively and independently
• Ability to gather, read, interpret, analyze and present information in a resourceful manner
• Advanced proficiency in Microsoft Word, Excel, PowerPoint
• High School diploma/GED required

Job Offer

This role is paid hourly during the contractual period. Eligibility for benefits starts on the first day of the assignment and would be through Michael Page. We offer health care, dental, vision, and pre-tax commuter benefits through Aetna.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.