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Job Requirements of Michael Page - Senior IT Service Technician:
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Employment Type:
Full-Time
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Location:
Palo Alto, CA (Onsite)
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Michael Page - Senior IT Service Technician
Looking for a Senior IT Services Technician to lead local IT operations to ensure a high-quality technology experience for lawyers, staff, practice groups, and clients. This role requires a broad technical background to support and troubleshoot a range of technology solutions, including end-user devices, office equipment, and conferencing technologies, while combining technical expertise with strong customer service skills.
Client Details
The client is a law firm with longstanding reputation.
Description
- Supports the IT Regional Manager by ensuring responsive and proactive IT services, improving the Firm's technology solutions.
- Provides L1/L2 support locally, handles IT service calls, and manages the life cycle of technology for end-users and regional offices.
- Configures and deploys devices, participates in proactive maintenance, and supports technology needs for facility upgrades and special projects.
- Identifies continuous improvement opportunities, supports service measurement, and collaborates with IT teams on problem remediation and knowledge documentation.
- Manages maintenance contracts, supports junior staff, and maintains professionalism and good attendance while adapting to changing priorities and new tasks.
Profile
- A college degree in Computer Science, Information Systems, or a related field is preferred, along with relevant technical certifications (e.g., MCSE, Cisco CCNA).
- Requires 5+ years of experience, ideally in a large law firm or similar professional services organization, with proficiency in operating systems, software, and end-user device troubleshooting.
- Experience with PC imaging, hardware configurations, AV conferencing technologies, and networking equipment is necessary, including secure LAN infrastructure and remote systems.
- Must have the ability to work in confined spaces, lift up to 50 pounds, and use hand tools, while interacting professionally with users and suppliers.
- Strong communication, organizational skills, and a service-oriented approach are essential, with the ability to work well under pressure and as part of a technical team.
Job Offer
A full time position with room for growth!
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.