Inside Sales-Manufacturing-Stamford, CT

My client is looking for an Inside Sales professional specializing in lighting within the industrial and manufacturing industry. This role involves managing client relationships and driving sales growth. You will be supporting the Business Development Manager and Technical Sales Rep for the lighting division.

Client Details

My client is a high‑tech manufacturer specializing in precision-engineered products for military/ aerospace clients. They are looking for an inside sales representative to help support their lighting division. This role will be a mix of inside sales/ customer service.

Description

Customer Service & Order Management

• Follow established processes for order entry, estimates, CRM updates, shipping coordination, and lead-time management.
• Manage routine customer interactions directly via ERP and CRM platforms, or escalate to the sales team when appropriate.
• Handle a high volume of inbound and outbound customer calls with professionalism.
• Maintain clear communication between customers and internal departments.
• Address customer concerns, resolving issues when possible and escalating when required.
• Enter and update order changes-including quantities, schedules, and delivery requirements-in the ERP system.
• Proactively notify customers of schedule changes and ensure orders progress to on-time completion.

Sales Support & Administrative Functions

• Prepare accurate quotations and estimates, ensuring pricing, timelines, and order details are correct.
• Review all customer orders for accuracy prior to entry.
• Coordinate with the Contracts Manager to verify that terms and conditions are correct and properly executed.
• Assist in preparing export documentation under the guidance of the Contracts Manager.
• Act as the primary contact for the company's domestic and international sales representatives.
• Support direct sales personnel with day‑to‑day requests and follow-up activities.
• Share customer insights, feedback, and sales activity updates with management on a consistent basis.
• Maintain inventories of sales samples and demo units and manage their shipment for customer visits or events.

Inside Sales Activities

• Conduct outbound customer outreach to promote products and identify new opportunities.
• Participate in trade show preparation and event logistics; occasional on‑site support as needed.
• Gather insights on market trends, customer requirements, and potential new business opportunities and report findings to sales leadership.
• Provide feedback to support demand forecasting and inventory planning.

Profile

• 1-3 years of inside sales, customer service, or sales support experience preferred- manufacturing experience is a huge plus.
• 3+ years of post university experience
• A strong understanding of the industrial and manufacturing industry.
• Excellent communication and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• Proficiency in CRM software and sales reporting.
• A proactive and results-driven attitude.

Job Offer

• $70-$75,000 base salary annually.
• Comprehensive benefits package.
• Opportunity to work within a collaborative and supportive team environment.
• Professional growth and development opportunities.

If you are passionate about sales and the industrial and manufacturing industry, we encourage you to apply and join a team that values expertise and dedication.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.