HRIS Administrator

The Workday HRIS Support Administrator will provide system administration and support for Workday by handling user queries, troubleshooting issues, and ensuring timely resolutions while maintaining high-quality customer service. This role also collaborates with cross-functional teams to optimize Workday functionality, create reports, and support ongoing system updates, ensuring alignment with business goals and policies.

Client Details

Our client is a large Financial Group is a global financial services company offering a wide range of services, including banking, securities, trust, and asset management, with a focus on both individual and corporate clients.

Description

• Serve as the initial point of contact for Workday queries and requests.

• Troubleshoot and resolve requests and issues with exceptional customer service.

• Monitor and address end-user support inquiries via Workday Support mailbox.

• Investigate, identify, and document technical issues, providing resolutions or escalating unresolved issues.

• Create and maintain the ticketing system, escalating tickets to appropriate team members.

• Ensure timely resolution of tickets and requests, meeting or exceeding SLAs.

• Perform weekly audits of the ticketing system for accuracy.

• Collaborate with HR, IT, Finance, and other cross-functional teams as needed.

• Work on requirements and testing of Workday and connected downstream systems.

• Ensure up-to-date documentation of system functionality and processes (e.g., user guides, workflows).

Profile

• 2-3 years of hands-on experience working with Workday HRIS, with strong knowledge of system functionality and configuration.

• Ability to troubleshoot and resolve technical issues efficiently, ensuring high-quality service and system performance.

• Strong focus on accuracy, especially when auditing the ticketing system and maintaining system documentation.

• Excellent interpersonal skills, capable of working effectively with HR, IT, Finance, and other cross-functional teams.

• A customer-first mindset with the ability to handle inquiries professionally and resolve issues promptly.

• Strong analytical skills to identify and resolve complex system issues and optimize processes.

• Proficient in Microsoft Office and capable of creating custom Workday reports (Advanced, Matrix, Composite).

• A self-starter who can work independently, manage multiple tasks, and prioritize effectively.

Job Offer

• Fully remote schedule
• Medical, Dental, Vision, 401K benefits
• Competitive Pay!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.