Desktop Technician

The Desktop Technician will support end-users by maintaining, troubleshooting, and resolving technical issues related to hardware, software, and networks. This role is ideal for a professional with a passion for technology and delivering exceptional user support.

Client Details

This position is with a well-established business services provider known for its commitment to excellence in technology solutions. The organization operates as a medium-sized enterprise with a strong focus on innovation and providing top-tier service to its clients.

Description

• Provide technical support for hardware, software, and network-related issues to end-users.
• Perform installation, configuration, and troubleshooting of desktops, laptops, and peripherals.
• Maintain and update system software and hardware inventory.
• Assist with system upgrades and software deployments across the organization.
• Ensure timely resolution of technical issues through effective communication and problem-solving.
• Collaborate with the Technology team to implement and support IT initiatives.
• Document technical issues and resolutions for future reference.
• Provide training and guidance to users on technology tools and best practices.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Desktop Technician should have:

• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Strong knowledge of operating systems, including Windows and macOS.
• Excellent communication and interpersonal skills for user support.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• A proactive approach to identifying and solving technical problems.
• Experience with system upgrades and software rollouts is preferred.

Job Offer

• Comprehensive 401(k) plan and full benefits package.
• Opportunities for professional growth and development within the Technology department.
• A supportive and collaborative work environment in the Business Services industry.
• Convenient location in New York City.

If you're ready to take the next step in your career as a Desktop Technician, apply today to join a reputable organization in the heart of New York!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.