Technical Client Advisory Services

You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.

Client Details

A global leading trading platform dedicated to foreign exchange. They provide web-based trading solutions for a variety of financial institutions, including buy-side and liquidity providers across almost 100 different countries. The are positioned to connect the global foreign exchange industry through a full product suite.

Description

• Provide first and second level line support for all incoming customer inquiries via phone, email, and video
• Actively train both buy-side and sell-side business users on how to use the trading platform
• Support Unix and Windows operating systems to review FIX protocol, XML logs, and identify potential troubleshooting issues that might arise for clients
• Manage technical integration projects and solutions with proprietary and third party execution platforms, order management systems, and pre-trade solutions
• Participate in daily discussions with technology teams to review technical issues and escalate any persisting issues

Profile

• Bachelors in a relevant field; Finance, Engineering and/or Computer based discipline
• Working experience in technical client support or services position for an FX trading environment
• Experience conducting technical training sessions for financia services professionals
• Ability to communicate technical/product information to both a technical and non-technical audience
• Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential.
• Proficient in MS Office, with working knowledge of CRM platforms is preferred.
• Ability to roll out client projects and write up product requirements
• Strong sense of customer service/support, detail, and service oriented
• Self-motivated, team spirit and can-do approach
• High ability to work effectively within a multi-functional and cross-cultural organization
• Proficient in the English language, with excellent verbal and written communication skills

Job Offer

• Defined career path
• Complete insurance package for health, dental, vision
• Comprehensive base salary compensation + quarterly bonuses
• Generous PTO Package
• Dedicated training program

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.