Global Card Solutions Consultant

This role involves managing card related processes, including handling returned cards, updating member information, processing card orders, and making necessary adjustments to accounts. It requires strong computer skills, service oriented approach, and the ability to multitask effectively.

Client Details

This organization is a member focused financial institution that provides comprehensive banking and lending services tailored to meet the needs of a global community. Their offerings include savings and checking accounts, credit cards, loans, mortgages, and investment solutions, supported by a commitment to exceptional customer service and financial well being.

Description

• Contact members to obtain updated information, such as addresses, for processing returned cards and ensuring proper delivery.
• Manage card order requests, including express and standard delivery, to designated locations efficiently.
• Perform account maintenance tasks, including updating card details, making necessary adjustments, and blocking accounts as needed.
• Utilize computer systems and software, such as MS Office, to track and process card-related requests with precision.
• Provide responsive and service-oriented support to members, addressing their card-related inquiries and resolving issues in a timely manner.

Profile

- Strong Customer Service and Communication Skills

- Strong experience with MS Office products a must

- Experience in a client facing or customer service position a Plus

- Finance Industry experience a Plus

Job Offer

- Competitive compensation

- Health Benefits (Medical, Dental, Vision)

- Experience at an International Financial Institution

- Opportunity for long term employment

- Opportunity to work with a team built on a strong culture with the goal to provide exceptional customer service

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.