Customer Success Manager

Support high-revenue e-commerce brands as a Customer Success Manager, guiding them through onboarding, performance optimization, and international expansion. This fully remote role (EST hours) is perfect for someone with strong financial acumen and DTC experience who thrives in a fast-paced, client-facing environment.

Client Details

This is a fast-growing e-commerce technology company that's redefining how brands expand into global markets. By combining logistics automation, compliance expertise, and multi-channel integration, the platform empowers high-revenue merchants to scale internationally with ease. The company partners with top DTC brands, helping them optimize profitability, streamline operations, and reach new customers across borders.

What sets this organization apart is its blend of innovation, agility, and impact you'll be part of a team that's solving complex challenges in cross-border commerce while working in a collaborative, remote-first environment. With a strong focus on client success and continuous improvement, this is the perfect place for professionals who want to grow their careers while helping brands thrive on a global scale.

Description

• Own onboarding and lifecycle management for merchants generating $30M-$500M in annual revenue
• Analyze KPIs (margins, ROI, forecasting) and advise on profitability and growth
• Act as a strategic partner on international expansion and omni-channel optimization
• Collaborate with internal teams (ops, compliance, product) to resolve escalations
• Build scalable processes and playbooks to improve client experience and retention

Profile

• 2-5 years in Customer Success or Account Management (DTC e-commerce preferred)
• Strong financial acumen and comfort with data-driven decision-making
• Experience with Shopify, Amazon, and other omni-channel retail platforms
• Excellent communication and relationship-building skills, especially with C-level stakeholders
• Highly organized, proactive, and solutions-oriented

Job Offer

• Work with high-growth, global e-commerce brands
• Make a direct impact on client success and international strategy
• Fully remote flexibility with EST hours
• Collaborative, fast-moving team culture
• Career growth opportunities in a scaling company

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.