Audio/Visual & L1 Support Technician

We are seeking an IT Support Technician who can support all Audio/Visual operations and basic L1 support functions, serving as the sole onsite resource for a 35‑person team. This individual must be fully bilingual in Spanish and English to effectively support daily operations.

Client Details

The employer is a mid-sized organization within the financial services industry, committed to leveraging technology to enhance operational efficiency and client satisfaction.

Description

• Operate and support A/V systems in meeting rooms and event spaces, ensuring smooth videoconferencing, high quality audio, and reliable hybrid meeting experiences
• Support certificate setup requests for system access, including assisting users within designated zones and resolving related access issues
• Handle workstation equipment replacements such as keyboards, mice, and headsets, and provide onsite assistance for general hardware needs
• Troubleshoot network connectivity challenges across appropriate OSI layers, escalating issues to specialized teams when required

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

• Intermediate Spanish proficiency to communicate effectively during technical support interactions and VIP situations
• Experience resolving access issues related to authentication tools and workstation login environments, with proper escalation when hardware failures occur
• Working knowledge of meeting room videoconferencing systems including Logitech, Poly, and automation platforms such as QSC
• Ability to manage onsite support needs, including printer troubleshooting, WiFi access assistance, and coordination with cross functional teams for escalated hardware or network cases

THIS ROLE REQUIRES 5-DAY ONSITE AVAILABILITY IN MIAMI, FL.

Job Offer

• Opportunity to work with cutting-edge technology in the business services industry.
• A chance to be the 1st US Hire within the Firm's Technology Department!
• Collaborative and supportive work environment
• Ability to travel within the US

If you're ready to take the next step in your career, we encourage you to apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.