Inside Sales Coordinator - Custom Rubber

• Join a PE-backed manufacturer known for engineering excellence
• High potential to grow within a top performing sales team and organization

Client Details

Our client is a privately held manufacturer of custom-molded components and high-performance materials, with headquarters located in Northern New England. Established in the mid-1980s, they specialize in the production of highly engineered, precision-molded products using advanced manufacturing methods such as compression, transfer, and injection molding.

Their customers include OEMs and Tier 1 suppliers across regulated and technical industries including transportation, aerospace & defense, medical, fluid control, industrial, electrical transmission, and food & beverage.

Operating with a collaborative culture and backed by a growth-oriented private equity firm, the company is in the midst of an aggressive expansion strategy-driven by both acquisition and organic growth. It's a unique opportunity to join a close-knit commercial team in a pivotal support role.

The company sets itself apart by offering tailored engineering solutions, flexible production capabilities, and white-glove customer service, prioritizing long-term partnerships over transactional business.

Description

The Inside Sales Coordinator will serve as a critical point of contact between customers and internal departments-including Sales, Engineering, and Customer Service. This individual will help generate quotes, manage follow-up, and guide customers through the early stages of the sales process to ensure a smooth, high-touch experience from initial inquiry to fulfillment.

Reporting directly to sales leadership, this role supports warm inbound opportunities and smaller accounts, helping the commercial team maintain high responsiveness and service standards while freeing up bandwidth for strategic sales activities. This is a great opportunity for someone looking to grow in a technical sales support role within a high-performance manufacturing environment.

Key Responsibilities

• Act as the first point of contact for inbound sales inquiries, small accounts, and quote requests
• Prepare and manage customer quotes using ERP and CRM systems
• Coordinate cross-functionally with Sales, Engineering, and Customer Service teams to ensure all technical and pricing inputs are captured accurately
• Conduct follow-ups on outstanding quotes and ensure the customer has all necessary information
• Guide customers through the initial sales process with a white-glove, high-touch approach
• Maintain clean and accurate data across ERP and CRM platforms for internal visibility and forecasting
• Support sales team initiatives and help qualify inbound opportunities
• Assist in coordination and documentation of internal sales processes
• Participate in ongoing improvements to inside sales operations and customer engagement practices
• Occasionally support onsite activities or customer visits at headquarters in New England (role is primarily remote with light travel)

Profile

Experience & Background

• 2-5 years in Inside Sales, Sales Coordination, or Customer Service within a manufacturing or engineering-led company
• Experience preparing quotes, managing orders, or supporting technical/commercial teams
• Proficiency with ERP systems (e.g., SAP, NetSuite, Epicor) and CRM platforms
• Exposure to rubber, materials, or molded components is a strong plus
• Familiarity with long-cycle or highly engineered B2B sales environments preferred

Skills & Traits

• Highly organized and customer-oriented communicator
• Comfortable working across departments in a fast-paced, team-based environment
• Able to anticipate customer needs and provide proactive support
• Quick learner with a process-driven mindset and strong attention to detail
• Eager to contribute and grow within a mission-driven manufacturing company

Additional Requirements

• Must be able to travel to Rochester office 1-2 days a week
• Must have valid U.S. work authorization

Job Offer

• Competitive compensation: $65,000-$85,000 base salary, commensurate with experience
• Growth opportunity: Join a company positioned for scale, with clear upward mobility in sales operations or technical sales
• Strong leadership: Work under a respected and collaborative executive team with deep industry experience
• Culture: Down-to-earth, team-oriented environment with the resources and backing of private equity
• Meaningful work: Help deliver reliable, high-spec products that support critical applications across essential industries

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.