Customer Service and Procurement Manager

The Customer Service and Procurement Manager will oversee daily operations within the customer service and procurement departments, ensuring smooth processes and excellent service delivery. This role is based in Los Angeles and requires a strong understanding of business services and supply chain management.

Client Details

This opportunity is with a medium-sized organization within the food and beverage sector. The company is focused on delivering top-tier products and fostering a professional environment where employees can grow and thrive.

Description

• As the Customer Service and Procurement Manager you will lead the customer service teams to achieve operational excellence.
• Help lead the procurement team when needed.
• Develop and implement strategies to improve customer satisfaction and streamline processes.
• Maintain and build relationships with key suppliers and vendors to ensure optimal terms and agreements.
• Monitor and evaluate team performance, providing feedback and training as needed.
• Analyze and report on customer service metrics and procurement efficiency.
• Ensure compliance with company policies and industry standards in all operations.
• Collaborate with other departments to enhance overall business performance.
• Identify opportunities for cost reduction and process improvement within procurement and customer service operations.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Profile

A successful Customer Service and Procurement Manager should have:

• Strong knowledge of customer service principles and supply chain management practices.
• Proven ability to lead and motivate teams effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience in the business services industry is a plus.
• Proficiency in relevant software and tools for customer service and procurement.
• Experience with customer service within food and beverage is needed for this role.
• This role is on site and based in Los Angeles, CA.

Job Offer

• The Customer Service and Procurement Manager will receive a competitive salary ranging from $95000 to $115000 annually.
• Comprehensive medical benefits package.
• Opportunity to work in a professional and supportive environment.
• Potential for career growth within the business services industry.
• This role is on site and based in Los Angeles, CA.

This is an exciting opportunity for a motivated individual to lead and innovate in the customer service and procurement department. If you are passionate about delivering exceptional service and driving business success, we encourage you to apply!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Job Requirements: