Customer Service Manager

As a Customer Service Manager, you will oversee daily operations to ensure customer satisfaction and efficient service delivery. This role requires strong organizational skills and a commitment to improving processes within the glass and chemicals industry.

Client Details

The employer is a medium-sized company within the business services industry, known for its focus on delivering high-quality solutions to its clients. The company values operational excellence and encourages a results-driven approach to customer service.

Description

• Lead and manage the customer service team to meet performance goals.
• Develop and implement strategies to enhance customer satisfaction and service efficiency.
• Monitor and analyze key performance indicators to improve operational processes.
• Collaborate with internal departments to address customer needs effectively.
• Handle escalated customer inquiries and resolve issues promptly.
• Train and mentor team members to ensure professional growth and skill development.
• Maintain accurate records of customer interactions and service metrics.
• Ensure compliance with company policies and industry regulations.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Customer Service Manager should have:

• Strong leadership and team management skills.
• Experience in customer service within the business services industry.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using customer service software and tools.
• Effective communication and interpersonal skills.
• A proactive approach to identifying and addressing customer needs.

Job Offer

• A competitive salary starting at $100,000 USD.
• Comprehensive basic benefits package.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment in Atlanta, GA.

This is an exciting opportunity to join a reputable organization in the glass and chemicals industry. If you are ready to take the next step in your career, apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.