Production Support Specialist

The Production Support Specialist will oversee technology operations and ensure the smooth functioning of systems and servers in a Business Services environment. This role requires strong technical skills, people management abilities, and fluency in Chinese to support a diverse range of responsibilities.

Client Details

This client is currently building out a new team and this role has various levels including a team lead.

Description

A client is hiring for an Production Support Specialist. This person will act as the first line of defense for brokerage system issues. They will focus on diagnosing and resolving incidents across trading, risk, and settlement workflows, performing root cause analysis, and coordinating with development teams to ensure operational stability and continuous improvement.

• Monitor and manage servers using Python, SQL, and Linux to ensure optimal performance.
• Oversee and maintain broker systems to ensure seamless functionality and compliance.
• Lead and manage a team, fostering collaboration and achieving operational goals.
• Identify and resolve technical issues in a timely and efficient manner.
• Collaborate with cross-functional teams to implement and optimize technology solutions.
• Develop and maintain documentation for processes and systems to ensure clarity and efficiency.
• Provide technical support and training to team members as needed.
• Communicate effectively in Chinese to support diverse team and client needs.

Profile

Must Haves

• Bilingual in English/Chinese (must be at least business proficient in Mandarin or Cantonese)
• 5+ years of experience with Python, SQL and Linux
• Financial Services industry background
• *Requirements will vary per the level of role you are interviewing for*

Job Offer

• Competitive salary ranging from $150000 to $180000 annually.
• Comprehensive benefits package including health insurance and 401k.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.