Relationship Management Support

The Service Specialist handles liquidity and cash management inquiries for a wide range of Global Payment Solutions (GPS) clients, including financial institutions, multinational corporations, and local businesses. They are responsible for managing customer service and resolving queries across the full suite of GPS products from start to finish.

Client Details

Our client is one of the world's largest banking and financial services organizations, serving millions of customers across more than 60 countries and territories. It offers a wide range of services including retail banking, commercial banking, global banking, wealth management, and global markets.

Description

• Open and manage daily support cases to address client inquiries, ensuring timely resolution in line with agreed service levels.
• Handle cash management-related requests involving various payment methods (such as wire transfers, ACH, checks, RTP), as well as commercial card services, account statements, billing, reports, receivables, and other essential services.
• Regularly review the active case dashboard to identify and resolve issues promptly, escalating any significant concerns to management for timely visibility.
• Maintain service quality, efficiency, and customer satisfaction in line with established performance standards.
• Safeguard confidential client and bank data by following policies for proper handling of sensitive documents, systems, and information.
• Ensure thorough documentation of all activities to support tracking and performance evaluation.
• Take on additional tasks as assigned to support team goals and operations.
• Build and sustain strong professional relationships with key stakeholders within HSBC.
• Communicate clearly and effectively, both in writing and verbally.
• Stay flexible and organized while handling competing priorities and multiple stakeholder requests.

Profile

• Prior experience in a customer service or support role is a plus.
• Solid understanding of business operations and commercial principles.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a talent for building effective relationships with both internal teams and external clients.
• Adaptable to fast-moving environments with evolving communication methods and advancing technologies.
• Well-developed time management and organizational skills, capable of handling multiple high-priority tasks simultaneously.
• Possesses a logical, analytical approach to problem-solving.

Job Offer

• Competitive hourly rate.
• Medical and dental benefits starting day one.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.