IT Support Specialist

The IT Support Specialist will play a key role in providing technical support and troubleshooting assistance to end-users within the organization. This role requires strong problem-solving skills and a customer-focused approach to ensure smooth technology operations.

Client Details

Our client is a mid-sized organization in the business services industry, dedicated to leveraging technology to enhance operational efficiency. They have a strong emphasis on delivering high-quality services to their clients and fostering a professional work environment.

Description

• Provide first-line technical support to end-users, resolving hardware, software, and network-related issues.
• Assist with the setup, configuration, and maintenance of IT equipment, including desktops, laptops, and mobile devices.
• Document and track support requests using the company's ticketing system.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Support the implementation of new software and hardware solutions, ensuring minimal disruption to operations.
• Maintain and update IT documentation, including user guides and troubleshooting procedures.
• Monitor system performance and proactively identify potential issues before they impact users.
• Ensure compliance with company IT policies and procedures.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful IT Support Specialist should have:

• Strong knowledge of hardware, software, and network troubleshooting techniques.
• Experience with common operating systems, including Windows and macOS.
• Ability to communicate technical concepts clearly to non-technical users.
• Proficiency in using ticketing systems to manage support requests.
• A customer-focused attitude with excellent problem-solving skills.
• Ability to work both independently and collaboratively within a team.

Job Offer

• Competitive salary range of $72000-$88000 annually, depending on experience.
• Comprehensive medical benefits, including health, dental, and vision coverage.
• Generous paid time off (PTO) policy to support work-life balance.
• 401(k) retirement plan with company contributions.
• Opportunities for professional growth and training in the technology field.
• A collaborative and supportive work environment based in New York.

If you're passionate about technology and providing excellent support, we encourage you to apply for this exciting IT Support Specialist role in the business services industry!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.