Customer Relations Manager - Plastic Molding - Sturbridge MA

The Strategic Account Manager will play a key role in driving business growth, maintaining strong customer relationships, and ensuring seamless communication between internal teams and clients. This individual will serve as the primary point of contact for customers, oversee order processes, and analyze sales forecasts to ensure profitability and customer satisfaction.

Client Details

This Massachusetts-based manufacturer specializes in precision molding solutions for the life sciences sector, including medical devices and pharmaceuticals. The company is known for its ability to handle complex projects from concept through execution, offering custom solutions to meet diverse manufacturing needs. Its culture emphasizes innovation, quality, and long-term customer partnerships.

Description

• Act as the primary liaison between customers and internal teams to ensure customer needs are met.
• Manage pricing, maintain inventory data, and review purchase orders to ensure profitability.
• Develop and monitor customer service KPIs to measure performance and satisfaction.
• Analyze sales forecasts, order volumes, and business trends to ensure alignment with growth goals.
• Oversee the order entry process and support resolution of strategic challenges.
• Provide coaching, performance management, and feedback to a direct report (Customer Advocate).
• Conduct employee evaluations, support development, and implement corrective action plans as needed.
• Full-time, onsite role (Monday - Friday, 8 AM - 5 PM).
• Must be able to reliably commute or relocate prior to start date.
• Periodic travel required to a secondary company location within Massachusetts.

Profile

• Bachelor's degree in Engineering, Plastics/Materials Science, Business Administration or related field.
• Minimum of 2 years' experience in a sales function within a manufacturing environment.
• Experience using ERP systems, with proficiency in Microsoft Word, Excel, and Outlook.
• Strong understanding of manufacturing cost models and business processes.

Job Offer

• Salary range: $85,000 - $105,000 per year
• Comprehensive benefits package including health, dental, vision, life insurance
• 401(k) with company match
• Paid time off plus additional holidays and sick time
• Tuition reimbursement.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.