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Job Requirements of Technology Support Analyst:
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Employment Type:
Full-Time
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Location:
New York, NY (Onsite)
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Technology Support Analyst
Top tier firm
Client Details
Seeks a Technology Support Analyst
Description
- Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Install, configure, and maintain legal-specific applications.
- Support VPN access, remote connectivity, and secure file transfers.
- Ensure compliance with firm security policies and assist with cybersecurity awareness.
- Provide user training on firm technology systems and best practices.
- Maintain accurate documentation of procedures and troubleshooting steps.
Profile
- 2+ years in IT support, preferably in a legal or professional services environment.
- Familiarity with legal applications.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Knowledge of Windows OS, Microsoft 365, networking basics, and cybersecurity principles.
Job Offer
Competitive compenstation and working within a top-tier firm.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.