Technical Service Rep

The Technical Service Rep will provide exceptional customer support by addressing inquiries, troubleshooting issues, and ensuring seamless service for industrial and manufacturing equipment. This role requires a proactive problem-solver who can handle technical challenges and deliver solutions efficiently.

Client Details

The hiring company operates in the industrial and manufacturing sector, specializing in providing high-quality equipment and services to its clients. As a medium-sized organization, they prioritize operational excellence and customer satisfaction through innovative solutions and a commitment to quality.

Description

• Respond promptly to customer inquiries and provide technical assistance regarding industrial and manufacturing equipment.
• Troubleshoot and resolve technical issues, ensuring minimal downtime for clients.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to address and resolve complex technical challenges.
• Provide training and guidance to customers on equipment usage and maintenance.
• Contribute to the development of technical documentation and user manuals.
• Identify opportunities to improve service processes and customer satisfaction.
• Stay updated on industry trends and advancements in manufacturing technology.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

Profile

A successful Technical Service Rep should have:

• A strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience in the industrial or manufacturing sector is a plus.
• Familiarity with troubleshooting and maintaining technical equipment.
• Ability to work both independently and collaboratively with cross-functional teams.
• Strong organizational skills and attention to detail.

Job Offer

• Competitive salary ranging from $55000 to $65000 USD.
• Comprehensive healthcare benefits.
• Generous PTO policy.
• 401(k) retirement plan with company contributions.
• Opportunity to work with a medium-sized, established organization in the industrial and manufacturing industry.

If you're ready to take the next step in your career as a Technical Service Rep, apply today and join a team that values expertise and customer satisfaction!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.