Customer Service Rep.- Medical Devices - Billerica MA

Are you looking an entry level Customer Service Representative role? This role will serve a crucial part in maintaining our clients' customer relationships, and is an opportunity to join a local market leader in the medical device manufacturing space.

Please note: This role is FULL TIME onsite in Billerica, MA.

Client Details

My client is is a medical technology company that specializes in precise laser-based surgical systems. The company designs tools primarily used in minimally invasive procedures across various medical fields, including otolaryngology, neurosurgery, and gynecology. They focuses on enhancing surgical precision, reducing recovery times, and improving patient outcomes by providing innovative, flexible fiber laser technology that allows for safe and accurate tissue cutting.

Description

• Work closely with existing company clients via phone, video, and email.
• Perform order entry - and work closely with clients on both verbal and written quotes.
• Respond to customer inquiry's with related information and documentation on company products.
• Respond to, answer and direct phone calls to the right points of contact.
• Maintain an excellent level of organization.
• Take a customer first mentality.

Profile

• Education: Bachelor's degree in business administration, marketing, communications, or relevant technical field. Engineering degree's also welcome.
• Experience: Seeking 0-3 years of professional experience ideally in a customer facing role.
• Prior Customer Service experience.
• Prior experience in an engineering role. Both would be a large plus.
• Language Skills: Proficient verbal and written communication.
• Computer Skills: Proficient with Excel and other computer programs. Able to pick up new programs and skills quickly.
• Attention to Detail: Working closely with orders, quotes, line items - CSR need an immense amount of attention to detail and organizational skills.

Job Offer

• $50-60k base salary ideal.
• Competitive company benefits: 401k + match, health, vision, dental insurance
• Must be able to commute to Billerica, MA 5 days per week.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.