Operational Services Associate

Under the direction of the Head of Operational Data, this position would be responsible for maintaining all customer data (financial/non-financial). The Associate has full ownership of data maintenance, as well as the troubleshooting and resolution of problems and transactions.

Client Details

Our client is a world-leading liquidity and data solutions specialist. They connect clients to liquidity, seamlessly and responsibly, across financial and commodities markets globally, through a full range of broking protocols.

Description

• Maintain the firm's books and records
• Support various stakeholders within the business for account opening, modification, maintenance and closure
• Set up and keep current all information pertaining to customer accounts (but not exclusive to) billing/invoicing, confirmations, brokers, traders, brokerage rates, etc.
• Research and resolve trade kick outs and other issues related to customer data set-up, which can create settlement fails and impact P&L to the desk if not corrected in a timely manner
• Create/maintain policies and procedures for functions within the group
• Provide weekend/off hours support, as needed, for testing new business functionalities

Profile

• Advanced Microsoft Office skills, specifically Excel (formulas, macros, etc.)
• Strong written and oral communication skills
• Ability to operate and maintain efficiency in a fast-paced environment with a high attention to detail, especially under pressure
• Strong analytical abilities
• Must be well organized and able to prioritize and manage multiple tasks simultaneously
• Ability to follow and comprehend instructions; asking questions when necessary and escalating issues accordingly and with minimum supervision
• Ability to deliver on deadlines and provide updates to the manager throughout the process
• Strong risk and controls awareness
• Motivated with a strong desire to learn and perform
• Highly responsive and client-orientated with strong commitment to client service
• Ability to learn and navigate numerous internal systems and application

Job Offer

• Competitive hourly rate
• Amazing opportunity to work for a world-leading liquidity and data solutions company
• Medical and dental benefits starting day one

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.