Customer Service Representative-Manufacturing-Westborough

This Customer Service role inthe manufacturing industry is a great opportunity for someone who enjoys providing exceptional support and ensuring client satisfaction. Based in the Marlborough, MA area, this position focuses on delivering high-quality service and maintaining strong customer relationships.

Client Details

This organization operates within the industrial/manufacturing sector, specifically within chemical and is recognized for its commitment to high-quality products and services. As a small-sized company, they offer a close-knit and supportive atmosphere, but are owned by a larger company providing strong resources. This role provides employees with the chance to make a meaningful impact.

Description

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Process customer orders, ensuring accuracy and attention to detail.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Maintain accurate customer records and update databases as needed.
• Provide product information and recommendations to customers as needed.
• Assist in tracking shipments and communicating updates to customers.
• Identify opportunities to improve customer service processes and contribute to team success.
• Support additional customer service-related tasks as assigned by management.

Profile

• 1-5 years in a customer facing role.
• Background in Chemical Engineering a HUGE plus.
• Background in manufacturing also a plus.
• Strong communication skills, both verbal and written.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
• A customer-focused mindset with an ability to resolve issues effectively.
• Attention to detail and excellent organizational skills.
• Ability to work both independently and as part of a team.
• Previous experience in customer service within the industrial/manufacturing industry is a plus.

Job Offer

• Base salary starting at $50,000 - $60,000 annually.
• Onsite 5 days per week in the Marlborough MA area.
• Comprehensive benefits package to support health and well-being.
• Opportunities for growth and professional development within the company.
• A supportive work environment with a focus on employee success.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.