Michael Page- Global Deskside and IT Service Delivery

We are seeking a Global Deskside and IT Service Delivery expert with a strong background in business services. This individual will excel in providing top-tier IT service support within a fast-paced, global environment. This role is an on site position.

Client Details

Our client is a large organization known for its forward-thinking approach within the business services industry. As a global leader, this company is recognized for its commitment to technological innovation and high standards of customer service.

Description

• Deliver high-quality IT service support on a global scale
• Manage the successful execution of IT service delivery strategies
• Collaborate with cross-functional teams to ensure seamless IT support
• Monitor and report on IT service delivery performance
• Identify opportunities for service improvements and efficiencies
• Manage vendor relationships to ensure quality and timeliness of IT service
• Develop and maintain strong relationships with stakeholders
• Stay current on industry trends and technological advancements to drive innovation

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

• Knowledge of ITIL and other IT Service management frameworks
• Proficiency with ServiceNow
• Knowledge of the following technologies:
  • Windows operating systems and the ability to troubleshoot and resolve desktop-related issues.
  • Familiarity with mobile device management (MDM) solutions for Mobile Phones (iOS/Android OS)
  • Microsoft Office (O365)
  • Teams voice
  • AV/Video conferencing technologies
  • Internet Browsers
  • Local Account Management
  • Installs and removals, Registry, Command line, Service management systems and System Management Tools
  • Multi-Factor Authentication
  • Cisco VPN
• Knowledge of the following hardware:
  • Desktop / Laptop
  • Mobile devices (iPad/iPhone, Android phones/devices
  • Printers
  • Cisco Video Conferencing equipment

Experience

• Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
• 10-15 years of experience in IT support, with a minimum of 7 years in a leadership/management role.
• Experience managing large cross-regional teams.
• Experience with financial services, with front office support a plus
• Experience managing a service delivery technology function
• Strong people management skills including team leadership, coaching and performance management.
• Proven experience in developing and nurturing teams and fostering a collaborative and growth mindset environment.
• Strong and effective customer relationship management skills and process/practice experience
• Experience working with third-party service provider service delivery execution and business governance.

Job Offer

• A competitive salary range of approximately $200,000 to $215,000 plus bonus and benefits
• An inclusive company culture that values diversity and innovation
• Opportunities for professional growth and development
• Generous holiday leave and flexible working arrangements
• A dynamic work environment in the heart of NYC

We encourage all qualified candidates who thrive in a fast-paced, innovative environment to apply.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.