Customer Service Rep - Chemical Engineering - Marlborough

The Customer Service Rep will play a key role in supporting clients by addressing inquiries, resolving issues, and ensuring a seamless customer experience. This position requires attention to detail and the ability to thrive in a fast-paced industrial/manufacturing environment.

Client Details

The hiring company is a small-sized organization within the industrial/manufacturing sector specifically within Chemical Engineering. They are owned by a large global conglomerate, dedicated to delivering high-quality products and services.

Description

• Respond promptly to customer inquiries via phone, email, or online platforms.
• Maintain accurate records of customer interactions and transactions.
• Process orders, forms, and applications efficiently.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.
• Provide product and service information to customers as needed.
• Follow up on customer feedback to enhance the overall experience.
• Identify and escalate priority issues to the appropriate departments.
• Contribute to continuous process improvement initiatives within the customer service team.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Customer Service Rep should have:

• Chemical engineering degree or background is a huge plus.
• Background in Customer Service within manufacturing is a large plus.
• Strong communication skills, both written and verbal, to interact effectively with clients.
• Proficiency in using customer service software and Microsoft Office tools.
• An ability to multitask and prioritize in a fast-paced industrial/manufacturing setting.
• A problem-solving mindset with a focus on delivering exceptional customer service.
• Attention to detail for accurate data entry and record-keeping.
• A collaborative attitude to work well within a team environment.

Job Offer

• Competitive salary ranging from $50,000 to $60,000 annually.
• Comprehensive benefits package to support your well-being.
• Opportunities for professional development within the industrial/manufacturing industry.
• A supportive and inclusive work environment in Marlborough.
• Potential for long-term career growth within the company.

If you're interested in joining a company that values customer satisfaction and professional growth, apply today!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.